118 comments

• 

  Victoria

  9 months ago

  Thank you so much. I had no idea how to reset or make my zune respond. It had never just shut off while I was using it. This restart function helped LOADS! Thanks again!!
  reply
• 

  Adam

  8 months ago

  thank you!
  i was freaking out until i searched this and found it.
  ugh thank you again.
  made my day.
  reply
• 

  brad

  8 months ago

  mine is frozen on the logo screen ad it wont reset
  reply
• 

  joker

  8 months ago

  mine is too what did you do?
  reply
• 

  Chelsea

  6 months ago

  AHH MINE TOO!!
  reply
• 

  cj

  6 months ago

  Hey Brad CJ my zune screen is stuck on the logo screen also, did you ever find a way to fix your problem
  reply
• 

  Troy

  8 months ago

  Yeah thanks for the helpl
  reply
• 

  Daryl

  8 months ago

  thank you so much now its working. what a relief
  reply
• 

  William

  8 months ago

  Wow! You're a life saver!!!!!!!!!!!
  reply
• 

  Evan

  8 months ago

  Wow thanks so much for this info!
  reply
• 

  Wurgy

  8 months ago

  Sweet! I was getting an error saying my Zune wouldn't connect with the software and unplug and try again or contact support. This worked perfectly! Saved me cause I just reformated my PC and was going to download my music from the zune. Whew....now I know better. backup, backup, backup.
  reply
• 

  Marlon

  8 months ago

  Awesome. Ever time i do it my battery is out of a sudden but it still cool.
  reply
• 

  Lea

  8 months ago

  Thanks so much... i was freaking out. i love my zune so much
  i thought i lost it forever!!!!
  reply
• 

  khash

  7 months ago

  thank you. my zune will randomly freeze up. its so annoying. atleast now i know how to fix it!
  reply
• 

  kari

  7 months ago

  my zune wont turn on and i tried to reset it but i jus wont turn on i tried to look for the customer service number for the zune microsoft and i jus cant find it i need help!!!!!!!!
  reply
• 

  Bob

  6 months ago

  1-877-438-9863 BUt good luck getting through to them
  reply
• 

  weaz

  6 months ago

  thanks bro. I thought it was all over appreciate it.
  reply
• 

  rick leadley

  6 months ago

  I tried that and it is frozen on the logo. still won't reset, any suggegestions
  reply
• 

  aaron

  6 months ago

  hey!!! i am having the same problem. how did you fix it bro?
  reply
• 

  Steve

  6 months ago

  Mine will charge, but it will get to the logo and load up bar and sit there and not load up. I can't do the reset, because it won't respond. It just site at the logo screen until the battery dies. Can anyone give me some help?
  reply
• 

  Dezerae

  6 months ago

  mine to its stuck on the login screen and wont reset!
  reply
• 

  usdnundr

  6 months ago

  Same here... won't reset and won't allow any input
  reply
• 

  Buck

  6 months ago

  Interesting. My Zune also is "stuck" at the startup screen and will not move beyond it, nor will it reset. This seems to be happening to a lot of people in the last day based on postings here and elsewhere. Has anyone had any luck?
  reply
• 

  Rob

  6 months ago

  Something must have happened to the network around 3:00 in the morning. If I can connect the thing to the internet (I'm on dead battery now), I'm going to shut off the wireless connect option.
  reply
• 

  Rob

  6 months ago

  Uh oh. I can't even seem to get the device to charge. It doesn't recognize it as connected. Why do I have a feeling we're all gonna need a new mp3 player?
  reply
• 

  Justice425

  6 months ago

  We're stuck with this bug till the new year, I guess. I'll be at Times Square because I'll be too bored with out the ZUNE! :*( Happy New Year Guys
  reply
• 

  John

  6 months ago

  Mine is stuck on the boot screen too (logo) too! Damn it!
  reply
• 

  melo

  6 months ago

  WTF!!!..i fell asleep listenin 2 my zune like i do every nite..it stays plugged in while i listen 2 it..den wen i woke up i noticed tha music had stopped nd wen i looked at my zune it was stuk on tha logo screen..plz sum1 tell me dat it can b fixed..i tried that reboot nd nuttin happens
  reply
• 

  Steve

  6 months ago

  WTF? Same thing here! Was working fine last night before bed. Now stuck on Zune screen.
  reply
• 

  TechCow

  6 months ago

  Add another to the queue of unexplained lockups this morning. Frozen at the logo screen. I was afraid it was a power issue (I didn't notice it until I tried plugging it in on my morning drive) but it seems there are a lot of people running into the same issue.
  
  So far, no luck on Google or Microsoft searches. I'll post a followup if I find anything.
  reply
• 

  bruce

  6 months ago

  Mine's stuck on the startup screen to - this sucks big time!
  reply
• 

  kris

  6 months ago

  i went to sleep it was fine i woke up now its stuck at the reset screen
  reply
• 

  seth

  6 months ago

  wtf mine is stuck on the logo 2 i plugged mine in before bed and wokeup and it was sitting on the login screen
  reply
• 

  Charles G

  6 months ago

  I woke up this morning to s stuck Zune too... stuck on logo screen.
  reply
• 

  m

  6 months ago

  help - me too! just a logo. tried to plug to computer and nothing... HELP
  reply
• 

  m

  6 months ago

  zune 80g please someone help frozen logo. does not recognize connection to computer
  reply
• 

  tdogg

  6 months ago

  I am having the same problem this morning. Stuck on startup screen. Won't reset even when plugged in. Computer won't ever recognize that it is plugged in. Anyone have any 'fixes'? Thanks!
  reply
• 

  m

  6 months ago

  http://www.rapidrepair.com/shop/zune-repair-gui...
  reply
• 

  Rich

  6 months ago

  I had the same issue and followed the instructions on this site for disassembling the Zune and then reset the battery. After doing so mine came back up fine and is working great!!!
  reply
• 

  James

  6 months ago

  This worked for me too.
  reply
• 

  He3

  6 months ago

  Are these comments all happening right now? 12/31/2008? Happy new year zune users! mine is stuck too
  reply
• 

  michael

  6 months ago

  it is 12/31/2008 amd mine too is locked up. I want my money back
  reply
• 

  aecdh

  6 months ago

  Could it be a "ZUNE VIRUS" that went off some time this morning? Mine did the same thing and it's 12/31/08. Just a thought... :-)
  reply
• 

  m

  6 months ago

  hi i agree. WTF? I just bought this thing two months ago from a friend and was really diging the videos while traveling to work. maybe you are right or microsoft has a Zune problem going on. I was able to sign onto the zune website. but when I plug in the unit nothing happens.
  reply
• 

  D

  6 months ago

  Unbelievable... mine, too. This has to be more than a coincidence. Who has the hotline phone number to Microsoft? I'm sure they'll want to help us all out with this issue... ;-)
  reply
• 

  mcsmiley

  6 months ago

  Stuck on logo screen
  reply
• 

  Paul

  6 months ago

  mine did it this morning as well. That's going to make my flight this afternoon seem even longer than it already was.
  reply
• 

  matt

  6 months ago

  Mine is stuck too.
  reply
• 

  Matt

  6 months ago

  Mine has literally just done the same thing, i can charge it when it runs out of battery but then it just returns to the same logo screen, fucking scam...
  reply
• 

  m

  6 months ago

  Zune'ers try this site - take out the bottom cover (Use xacto knife) and unscrew phillips head - here is the full pictorial:
  
  http://www.rapidrepair.com/shop/zune-repair-gui...
  
  good luck - i have to go and buy the small phillips - the flat head screwdrivers don't work.
  reply
• 

  raintheory

  6 months ago

  WTF, mine is stuck the same way this morning.... Zune30
  
  Crazy,
  reply
• 

  SkullShank

  6 months ago

  Same boat here....stuck on logo screen since about 8am EST.
  weird that this is all happening to people now
  reply
• 

  Bill

  6 months ago

  Add another to the mix. My is frozen at the logo as well. 12/31/08
  reply
• 

  Robbie

  6 months ago

  Yup! Dec. 31, 2008!!!!! LOCKED ON STARTUP SCREEN - It's the 3.1 Software - it's a major GLITCH! Hopefully not deliberately set by some hacker! Happy New Year from Zune! I've had nothing but lock-ups, freezes and shut downs since version 3.0 came along........
  reply
• 

  gogo

  6 months ago

  +1 me too
  
  damn it. do you guys think it has something to do w/ the date?
  reply
• 

  bgough

  6 months ago

  pop just the bottom of the case, I used my finger nail and then gently lift the battery lead off the board for 10 seconds. Then reconnect. It will then reboot and everything is good. I just done it to mine. Please pass this on. No need to remove case from body. It is a little tough aligning the switch on the top.
  reply
• 

  RL

  6 months ago

  Tried to turn mine on at 8:00am MDT and it froze up too, must be a virus. The MS help line will be flooded, hopefully they will get a patch out today, and someone from MS is reading this board. The Zune is a POS
  reply
• 

  Jeff

  6 months ago

  Add me to the list.
  I haven't synced my Zune for a few months, so it must be an issue that was created a while back.
  Haven't had any problems until now.
  reply
• 

  Haywood

  6 months ago

  damn, add me to the list! Was just trying to add a few more albums and bam! Logo screen!
  reply
• 

  mjlsr

  6 months ago

  My 30 gig locked up when I turned it on this morning. Just thought I would add to the growing list.
  reply
• 

  rickster21

  6 months ago

  WOW, Mine messed up this morning too... stuck at boot / logo screen.
  I will try the battery reset fix and post results.
  reply
• 

  Rams

  6 months ago

  Yet another stuck "logo"...
  reply
• 

  dazza

  6 months ago

  just got from a nice holiday in the south african sun to find today 31/12/08 that my zune 30GB stuck on the logo/start up screen.......does someone have a link that was posted above how to remove the battery that worked for him?
  thanks darian
  reply
• 

  dazza

  6 months ago

  found this detailed steps to remove the casing, i will try and remove the battery and reconnect and post back in 30mins.
  wish me luck!
  http://www.zunemods.net/850mAh_Battery_Upgrade_...
  darian
  reply
• 

  Reavien

  6 months ago

  >> Been stuck at the logo since I got up this morning. Looks like everyone's in the same boat. WHEEEEE. How unfun
  reply
• 

  Haywood

  6 months ago

  Resetting the battery fixed it for me.....for now. I've got a full charge, so I can at least get through work without having to listen to the jokers around me!
  
  In a little while I'm going to try to sync it up and see if I can get a few more albums on it.
  reply
• 

  dazza

  6 months ago

  Taking the thing apart, pulling the battery off and putting it all back together worked for me! The hard part was finding a screwdriver that fit that tiny little screw, I found one at Halfords (for those of you in the UK).
  reply
• 

  Ryan

  6 months ago

  My zune still wont go off the frozen white bar screen, is there anyone else with the problem where reset isnt helping it?
  reply
• 

  terry

  6 months ago

  Frozen on logo...Won't reset.
  
  What do I do?
  
  Help!
  reply
• 

  Mike

  6 months ago

  Same here. Stuck on Logo. Worked fine yesterday, turned it on this morning and Logo. What to do?
  reply
• 

  mark

  6 months ago

  SCROLL UP.. There are many posts with the link to a "fix"
  reply
• 

  Bob

  6 months ago

  remove the battery
  reply
• 

  Dan

  6 months ago

  I have THREE Zunes....two of the three locked up in the middle of the night.
  
  The (2) 30gb ones locked up. The (1) 4gb Zune did not lock up.
  reply
• 

  Jay

  6 months ago

  Mine Too!!!! WTF! Worked perfectly for the last 2 years!!
  reply
• 

  KB

  6 months ago

  add one more 30 gig... this is wierd...
  reply
• 

  Matt

  6 months ago

  Yup, one more 30gb, this is crap!
  reply
• 

  Dennz

  6 months ago

  Oh well, why not? My 30gb is also frozen on the logo screen. First time it happened, and none of the reset combination works. Ah well, may have to wait for some kind of solution without having to mess around with the casing.
  reply
• 

  slut

  6 months ago

  my 30gb locked last night. i just removed the bat and it was fine till i shut it down and restarted it. now its locked again. guess its a monster MS programing glitch. hope its fixed before i get out of the shower or my party tonight will be ever so silent.
  reply
• 

  HDH

  6 months ago

  Same here, have two 30 gig zune both lock in logo screen. 12/31/08.
  reply
• 

  LSG

  6 months ago

  I have the same issue with my 30 gb zune. Frozen on the logo screen.
  reply
• 

  Enrique

  6 months ago

  this sucks. Same problem here. I need the zune for work to help me deal with morons
  reply
• 

  David

  6 months ago

  Same problem, stuck on start up screen, noticed about 2am. Woke up hoping to find solution.
  reply
• 

  Pete E

  6 months ago

  I have 5 Zunes in my household, all five are of the 30 gig type and all have same problem,
  reply
• 

  B.

  6 months ago

  6hr drive today is going to suck SO bad now.
  reply
• 

  Frankh2

  6 months ago

  I have 2 30 gb Zunes and BOTH have the same lock up. Nothing on the MS Zune page. I'll try the fix suggested!
  reply
• 

  Pete E

  6 months ago

  I would not advise anyone to do the work around posted here. If you do this you could void any type of warranty from Microsoft. I am a computer technician and I have seen this type of problem before, let Microsoft work on the issue and post a fix before opening up your Zune and voiding its warranty.
  reply
• 

  J

  6 months ago

  I had the same problem 30gb zune wouldn't reset from the startup logo... reset battery works great now.
  reply
• 

  dazza

  6 months ago

  PHEW...i can confirm that taking the battery off works and i am now a happy camper and my new years party can go ahead!
  follow steps at http://www.zunemods.net/850mAh_Battery_Upgrade_... to remove the casing, the reconnect and voila!
  good luck!
  reply
• 

  Zack

  6 months ago

  same problem...
  i was using it ALL YESTERDAY for hours on end.. it still had some juice left, but i went to charge it, and the logo screen popped up w/full loading bar.
  yay y2k9
  reply
• 

  yaney

  6 months ago

  Add mine into the mix of 30 gb not working, it was totally fine around 1am and when I went to bed around 4 am it showed the low battery sign and I thought "that's way weird because I just charged it yesterdat and haven't used it since then" after letting it charge for a few min I tried resetting it the startup logo, 9 hours later... it's STILL on the startup logo. My sister has a 30gb as well... I told her not to turn it on since everyone is having this problem.
  reply
• 

  Michael

  6 months ago

  Take off the back of the Zune by removing the plastic around the charger port and unscrewing the two screws on either side. Use an exacto knife and a phillips head screwdriver. Once the back is off, you will see the black battery pack (with a bar code) towards the top and the large silver colored part below it. Follow the copper colored wiring from the battery pack down to the bottom of the Zune, just to the right of where you would plug in the charger. Where the copper wiring reaches the bottom, there should be a small brown plastic tab holding it in place. Use your fingernail to lift that tab and the Zune will shut off. Keep the tab unconnected for about 5 minutes and just push the tab back down to reconnect. It worked perfectly for me.
  reply
• 

  Stealth999

  6 months ago

  thanks bro I really hate these zunes you would think that people have enough brains to make a working device But thats Microsoft for you.... same old crap over and over but thanks for the info I can finally play music in my car again!
  reply
• 

  davak

  6 months ago

  Yeah, guys... looks like the problem is confirmed by Microsoft now. Disconnect/Reconnect of battery and changing time on your syncing system is a temp work around...
  
  http://www.tech-recipes.com/rx/3790/zune-30-gig...
  reply
• 

  davak

  6 months ago

  Has anybody tried just letting the battery run down and then resync on a PC with the date moved backwards? It might accomplish the same reset without the disassemble.
  reply
• 

  kyle

  6 months ago

  ya same thing happened to me. ive had it for over a year and it has worked perfectly till now. i was using it all this weekend while skiing and nothing was wrong, then this morning wen i plugged it into my car it was stuck with the zune logo and a full loading bar
  reply
• 

  Amanda

  6 months ago

  Yeah mine is stuck on the Zune screen too!!!! I've tried the resetting tips people have given but nothing works...I thought it was cuz I loaded new media on my Zune last night but now everyone is having this problem???? wtf is going on?
  reply
• 

  Binger Sinh

  6 months ago

  http://www.tech-recipes.com/rx/3790/zune-30-gig...
  
  This worked for me.
  reply
• 

  Frankh2

  6 months ago

  The battery remove/replace fix works! [So Far]
  reply
• 

  Amanda

  6 months ago

  So my battery finally died and I guess I may as well not recharge til they fix it? How are we supposed to know when the problem is resolved? My Microsoft Word has also crashed twice today. I don't know if it's just a coincidence, but it's frozen twice and I've had to close it and restart twice. Hmmm....What is going on?
  reply
• 

  David

  6 months ago

  Man, my Zune isn't even showing the logo screen anymore. Now it just flashes a battery with an exclamation point. What do I do? I love my Zune
  reply
• 

  Amanda

  6 months ago

  that means your battery is dead. Wait until we know there is a fix and then recharge it. Hopefully it will work sometime tonight. I'm hoping it will at least!
  reply
• 

  Amanda

  6 months ago

  Update from Zune site:
  http://forums.zune.net/412486/ShowPost.aspx
  
  Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
  
  
  
  Customers can continue to stay informed via the support page on zune.net (zune.net/support).
  
  
  
  We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.
  
  
  
  Q: Why is this issue isolated to the Zune 30 device?
  
  It is a bug in a driver for a part that is only used in the Zune 30 device.
  
  
  
  Q: What fixes or patches are you putting in place to resolve this situation?
  
  This situation should remedy itself over the next 24 hours as the time flips to January 1st.
  
  
  
  Q: What’s the timeline on a fix?
  
  The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.
  
  
  
  Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
  
  There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.
  
  
  
  Q: What is Zune doing to fix this issue?
  
  The issue should resolve itself.
  
  
  
  Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
  
  This issue is related to a part that is only used in Zune 30 devices.
  
  
  
  Q: How many 30GB Zune devices are affected?
  
  All 30GB devices are potentially affected.
  
  
  
  Q: Will you update the firmware before the next leap year (2012)?
  
  Yes.
  Matt Akers
  Zune Product Team
  reply
• 

  Amanda

  6 months ago

  Update from Zune support:
  
  http://forums.zune.net/412486/ShowPost.aspx
  
  Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used). The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year. The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009. We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on. If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device.
  
  
  
  Customers can continue to stay informed via the support page on zune.net (zune.net/support).
  
  
  
  We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience.
  
  
  
  Q: Why is this issue isolated to the Zune 30 device?
  
  It is a bug in a driver for a part that is only used in the Zune 30 device.
  
  
  
  Q: What fixes or patches are you putting in place to resolve this situation?
  
  This situation should remedy itself over the next 24 hours as the time flips to January 1st.
  
  
  
  Q: What’s the timeline on a fix?
  
  The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.
  
  
  
  Q: Why did this occur at precisely 12:01 a.m. on December 31, 2008?
  
  There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.
  
  
  
  Q: What is Zune doing to fix this issue?
  
  The issue should resolve itself.
  
  
  
  Q: Are you sure that this won’t happen to all 80, 120 or other flash devices?
  
  This issue is related to a part that is only used in Zune 30 devices.
  
  
  
  Q: How many 30GB Zune devices are affected?
  
  All 30GB devices are potentially affected.
  
  
  
  Q: Will you update the firmware before the next leap year (2012)?
  
  Yes.
  Matt Akers
  Zune Product Team
  reply
• 

  TeddYc

  6 months ago

  Y2K9 Virus has attacked my Zune its stuck on the loading screen like everone elses!!!!!!!!!!!!!!!!
  Please send help how am i going to snoboard w/o it.......................
  New Years Resoultion
  1. Sue Microsoft
  : (
  reply
• 

  Kevin

  6 months ago

  this is the offical post in Zune website.
  looks like we need to wait until 12:02 a.m. Jan 1, 2009
  http://www.zune.net/en-us/support/zune30.htm
  reply
• 

  Bill

  6 months ago

  I just hooked my 30gb zune to my computer via usb port and now working fine
  reply
• 

  zunecop

  6 months ago

  I opened the case and pulled the battery and it worked fine until I shut it down. Then it locked the same way after the 1/1/09 time line. I fixed it by opening the case back up, pulled the battery and connected the unit to my PC immediately after I reconnected the battery. The time changed during the Zunes boot up and it has worked perfect ever since.
  reply
• 

  Haywood

  6 months ago

  Mine is still bricked. Battery drained over the holiday, brought it to work to charge. Hooked up, got the battery icon for a while, then right back to the frozen logo screen. Have let it drain and retried, but still will not get past the logo screen.
  reply
• 

  Haywood

  6 months ago

  I'm thinking I'll have to wait another month - since I followed that one guys advice to set my clock BACK, technically my zune thinks it is December 5th!
  
  Woohoo! Happy New Year!
  reply
• 

  sieg_viral

  5 months ago

  Okay I have a 80 gb and my zune was working great til this morning. it went off and wont turn back on. The reset doen't work. Should I attempt the disassemble repair method?
  reply
• 

  doysh

  4 months ago

  thanks man
  reply
• 

  ur momma

  3 months ago

  my zune froze like 3 nights ago and i pushed the back butoon and the up button on the control pannel and it dosent even turn on now...what do i do
  reply
• 

  Brianna

  2 months ago

  Ik, like mine froze this morning and I've tried the whole back up button shit and mind won't even reboot itself. Stupid piece of shit! Knew I should've went with an iPod
  reply
• 

  Derek

  3 months ago

  i was listening to my zune and it just turned off on me. i have tryed eveything
  reply
• 

  Abhijeet gandhi

  3 months ago

  This also works for the Zune 120
  reply
• 

  Brianna

  2 months ago

  I tried holding the back and up button at the same time but it's not turning off. The hold switch is set to unlock but it simply will not turn off. The d-pad is completly frozen it won't navigate. The only buttons that work are the back and play button!! Help!
  reply
• 

  Tomas

  1 month ago

  everytime I use my wall charger it locks up the d pad and makes it so that any direction you hit still functions as the regular center button so that I can't press up in order reset it.
  reply
• 

  Adam

  1 month ago

  Re-install games update if you can sync normally.
  reply