Tech-Recipes - Latest Comments in XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Thalia — Tue, 03 Jan 2006 02:35:09 -0000

Phew, I thought it was just my PC, didn't realise it was a known and easy to fix problem. Now I don't have to wipe my hard drive! Thank you!!! :D

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Jigga — Fri, 30 Dec 2005 09:05:08 -0000

Thank you pa-lease..... my life is saving you.... loving you is me.......
thank you pa-lease

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Tue, 06 Dec 2005 16:06:59 -0000

Sweet! It worked!

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Mon, 14 Nov 2005 14:25:09 -0000

see below

http://ww2.nero.com/nero7/enu/InCD_CleanTool.html

cleans INCD out of system. You can then reinstall Nero

Sandeep 4

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Sandman — Sun, 13 Nov 2005 15:01:11 -0000

I had similar problem (see below) and none of above helped. When I carefully looked at the microsoft error report I found out that incdex.dll was the problem. I found out that this is secondary to nero express. I uninstalled nero express and viola no problem.
javascript:emoticon(':P')
Razz
Problem: when I right click in MY COMPUTER or EXPLORER on a drive the computer would crash. All above solutions did not work.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Sat, 16 Jul 2005 19:28:11 -0000

No, when I boot up in Safe Mode, the right-click function works fine. Any other ideas of things I could check?

If it is a Divx issue, wouldn't I have seen the specific word "divx" somewhere when I went through the context-menu files? I didn't notice it at all. Most postings I've read regarding this problem seem to be related to the divx issue. And with most I've read, it seemed very easy for them to solve the problem. I was hoping it would be that easy for me.

As I mentioned, I'm more of a novice and therefore, looking for more help/instructions to find a solution.

Thanks again.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

davak — Sat, 16 Jul 2005 00:29:02 -0000

EDNA:

I still suspect that your problem lives in those context menu handlers; however, the method you describe is pretty efficent. I am not sure that anybody is going to be able to help you thought just in a forum.

If you safe boot (tapping f8 after a reboot until the boot menu appears), do you still get the error?

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Fri, 15 Jul 2005 12:38:03 -0000

Hi Davak,

Thanks for your message. Regarding context menu issues/problems, I did follow the directions in Method 2 below:

SYMPTOMS
When you right-click a file/folder, there may be a huge delay before Windows displays the context menu

When you try to empty Recycle Bin (from Common Tasks), it opens Quick Finder instead

When you click "Play All" in the Music or Videos folder Common Tasks, nothing may happen

When you select multiple files and right click and open / print nothing happens. Whereas, selecting a single file in explorer and right click and open / print, it works fine.

When you right-click a folder in the Start Menu and choose Open or Explore, nothing may happen. (Whereas, it works fine in Windows Explorer)

Error message "Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience" when you right-click a folder

Right-click is extremely slow when Network is enabled, and normal with NIC disabled

When you right-click on a folder and choose Properties, nothing may happen.

CAUSE
These problems are caused by a poorly coded context menu handler. A context menu handler is a shell extension handler that adds commands to an existing context menu (Example: cut, copy, paste, print, Scan with Norton etc). A poorly coded context menu handler may be causing any of the above symptoms. As context menu handlers can be implemented at different areas (file class, folder, allfilesystemobjects, HKCR* registry keys), it's a difficult task for an end-user to pinpoint which shell-extension / context menu handler is causing the problem.

SOLUTION
If you are not confident about dealing with registry, proceed to method 2.

Method 1
First, isolate the problem. Observe when the problem occurs. While right-clicking a particular file type? While right-clicking Folders? While right-clicking all file types? As said earlier, context menu handlers can load from any of these areas:

Registry Key
Description

HKCR *shellexcontextmenuhandlers
Files

HKCRAllFileSystemObjectsshellex contextmenuhandlers
Files and file folders

HKCRFoldershellexcontextmenuhandlers
Folders

HKCRDirectoryshellexcontextmenuhandlers
File Folders

HKCR<ProgID>shellexcontextmenuhandlers File class

HKCRDirectoryBackgroundshellexContextMenuHandlers Desktop

If any of the symptoms occur when you deal with a folder, then you may need to inspect the context menu handlers loaded in these areas (AllFileSystemObjects, Folder, Directory). If it's only for a .txt file, inspect the file class of .txt file (HKCRtxtfile). Open Registry Editor and backup the selected branch, delete the context menu handlers one-by-one.

Related Information : Manage the context-menu entries for folders, drives and Namespace objects

Method 2 - Using ShellExView to determine the Context-menu causing the problem
ShellExView lets you view all installed shell extensions. If available, it displays the description, as well as version details, company information, location, file name and more. You can optionally disable/enable any item, which can be very useful to disable an extension, that you don t need or that has been left behind in your right click menu from a previous software install.

Effective usage of ShellExView to resolve the right-click problems
Download ShellExView and run it. It will scan the registry for all the shell extensions. Once the scan is over and the list is displayed, you need to spot the context menu handlers. Sort the results using "Type", so that the context menu handlers are displayed together.

General rule here is to disable non-Microsoft context menu handlers *one-by-one* and verify if the problem is solved. If disabling one does not solve the problem, undo the disabled item and disable the next non-Microsoft handler. Do the same until the problem is solved and finally identify the culprit. Scroll right to see the Company Name column in ShellExView.

The latest version of ShellExView (v1.10) marks all the non-Microsoft extensions in Pink for easy identification. All other types of shell extensions that ShellExView utility cannot recognize are categorized as "System" type.

Problems when you right-click an empty area in the Desktop?
If you have a problem when you right-click on a blank area on the Desktop, then you need to inspect the handlers in this registry key. I don't think ShellExView enumerates the items from here:

HKEY_CLASSES_ROOTDirectoryBackgroundshellexContextMenuHandlers

The only handler present by default (in a clean XP installation) is the New handler. If you find any additional sub-keys there, it may have be added by third-party applications. Usually, the software that comes with your graphic card adds entries to the above location. Here is one instance, an article from the Intel Graphics Controller website. Intel® 82865G Graphics Controller - Removing the custom desktop right click context menu (Thanks to Cliff for sending in this link)

NOTE: It may not be caused by a context-menu handler always, but a PropertySheet handler or an Icon Handler can also be causing the right-click issues. Few have reported that the Property Sheet handler "Property Sheet - IIS W3ext Module" (XP Professional) was responsible for the folder properties issue (See Case:8 in the Symptoms section above), and that reinstalling IIS from Add/Remove Windows Components fixed the problem.

In one peculiar case, it was the shimgvw.dll module Shell Image Verbs - {e84fda7c-1d6a-45f6-b725-cb260c236066} itself causing the problem. In case of system files, try running SFC /Scannow to fix the problem.

I went through all the non-Microsoft context menu items - first, disabling them one by one, then enabling them, and the problem continued.

Any other advice out there as to what a newbie/novice should do? I don't particularly want to pay someone to deal with this issue and I don't really know anyone who's confortable enough with registry issues/editing to help me.

Thanks again for any and all advice!!

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

davak — Thu, 14 Jul 2005 22:46:57 -0000

As has been previously stated in this thread, your problem is likely related to a bad entry in this area of your registry:

HKEY_CLASSES_ROOTFoldershellexContextMenuHandlers

I would suggest uninstalling anything that appears to be placing entries in this region.

If you are a registry guru, you can try deleting the registry entries under the above folder one by one until your right-click works. If you are not comfortable with the registry, just find somebody who is.

Nobody is going to be able to walk you through this, I am afraid, because we don't know which context menu handler is causing your problem.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Thu, 14 Jul 2005 20:22:45 -0000

I've been having this problem for months. When I go to "My Computer," then right click on the "C" drive, I get the hourglass for a few seconds, then Explorer crashes, I lose all my desktop icons for another few seconds, then they all return. This also happens when I right click on a few different icons in the "Control Panel" screen and other various programs.

I read an earlier posting regarding the DIVX issue. Here it is:

Posted: Wed Aug 25, 2004 5:20 pm Post subject: Temporary fix

--------------------------------------------------------------------------------

^^;; Copy the following into a notepad file and save it as 'remove.reg' and run it - this should fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT*shellexContextMenuHandlersEncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem

I'm pretty much a novice when it comes to computers, and really nervous/unsure when it comes to editing the registry, so could someone give me VERY DETAILED step-by-step instuctions on how to perform this fix? I really need each part of the procedure explained. Or, are there any other issues that might be causing this problem?

I did a cursory look on my computer (looking at add/remove programs, etc.) and didn't see anything related to DIVX, but maybe I didn't look in the correct place. By the way, regarding background, I installed SP2 when it was released and loaded it my Toshiba laptop and my HP Desktop. I had problems with both computers after the install, so I uninstalled it on both and now only have SP1 on both machines. And, I do have this right-click problem on both machines.

Any help/advice/instructions would be GREATLY appreciated. Thanks so much!!

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

navyjax2 — Mon, 04 Jul 2005 11:05:06 -0000

Actually, it only temporarily worked. It started for me when I was right-clicking my "My Computer" drives, and started up again about 30 secs. after running the reg file, and running it again had no effect. I found another fix on another site that I haven't seen posted here yet that worked permanently for those with SpySweeper.

Open the SpySweeper program itself to its full window (right-click the icon for it by your clock if you have it load at startup, looks like a target circle, hit restore), hit "Options", uncheck "Add Sweep for Spyware to Windows Explorer Context Menu". This worked for me permanently.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Mon, 04 Jul 2005 11:04:22 -0000

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

navyjax2 — Mon, 04 Jul 2005 10:15:07 -0000

<ul id="quote"><h6>cmwatson wrote:</h6>How exactly do I do what you're talking about here though?

</ul><ul id="quote"><h6>geetus wrote:</h6>I removed the folder context menu entries for Norton 2004 & it worked.

more specifically:

HKEY_CLASSES_ROOTFoldershellexContextMenuHandlers(the norton entry)

8)</ul>

Start -> Run -> type in "regedit" (no quotes). Navigate to the folder specified through the tree structure (each slash represents an opening of that folder before it, and looking for the new one that is specified after the slash as being under it), when you get to the ContextMenuHandlers folder single-click on just the Norton entry and hit the Delete key.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

navyjax2 — Mon, 04 Jul 2005 10:10:29 -0000

<ul id="quote"><h6>InfestedNexus wrote:</h6>^^;; Copy the following into a notepad file and save it as 'remove.reg' and run it - this should fix your crash problem

REGEDIT4

[-HKEY_CLASSES_ROOT*shellexContextMenuHandlersEncodeDivXExt]

it will remove the 'encode using dr. divx' option from the right click menu, which remedies the right click = explorer crash problem.</ul>

THANKS SO MUCH! Worked great. Been driving me nuts for the longest, and I'm a sysadmin! Great job.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

humpty — Mon, 27 Jun 2005 03:29:35 -0000

Fix the problem by uninstal Dr divx.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Fri, 24 Jun 2005 07:47:59 -0000

I reinstalled my video drivers and that worked for me

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

SteveH — Thu, 26 May 2005 09:05:56 -0000

:D Thanks, worked 1st time :lol:

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

MickeyMouse — Tue, 24 May 2005 13:38:01 -0000

Reference another related fix/work-around:

XP: After installation of Steganos Security Suite, the Context Menu is Slow

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

cmwatson — Wed, 18 May 2005 06:27:29 -0000

How exactly do I do what you're talking about here though?

<ul id="quote"><h6>geetus wrote:</h6>I removed the folder context menu entries for Norton 2004 & it worked.

more specifically:

HKEY_CLASSES_ROOTFoldershellexContextMenuHandlers(the norton entry)

8)</ul>

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

MrGrumpy — Sat, 19 Feb 2005 22:00:38 -0000

I too have messed about with this for hours since SP2 installed.

Invaluable info here.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Mon, 31 Jan 2005 23:27:28 -0000

It did fix it. The 4 or 5 secs pause has now gone all by itself. I can instanly see what my options are when i right clcik.

thanks guys

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Thu, 27 Jan 2005 21:49:56 -0000

cheers guys.

I kind of fixed it. lol. I did most of what was said, but no joy, unitl i uninstalled winrar. Now my right clcik works...BUT....it was a little slow? maybe 4 or 5 seconds, but it didn't crash or anything. lol. So should i be happy?

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Guest — Sun, 23 Jan 2005 14:37:39 -0000

The regedit trick worked for me also. If I hadn't happed upon this forum i woould have re-formatted. Thanks for saving me many hours needless work.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Obie — Wed, 15 Dec 2004 05:52:31 -0000

Thanks for the hint. A menu entry for Yahoo Mail was what hosed mine. I removed that as people have for other applications and problem solved.

Re: XP SP2 Error : Divx Install Causes Right Click to Crash Explorer Shell | Windows | Tech-Recipes

Anonymous — Fri, 10 Dec 2004 15:55:22 -0000

you know..
I'm running w2k and had the same issue and this FIXED it
you guys are GREAT!!
thanks