Tech-Recipes - Latest Comments in Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

STEVE — Mon, 01 Jun 2009 14:40:54 -0000

THANKS. WORKED PERFECT.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Joey Boombotz — Tue, 12 May 2009 21:41:15 -0000

When I canceled on 05/12/09 the number to call was 866-620-1137 and just press 1 at the menu.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

OOOOO — Sat, 25 Apr 2009 15:39:10 -0000

I google about this sometimes and lo and behold, this is what I see.

First: The picture above. NY statements screw up every time. They truncate the ID. There should be 9 digits.

Second: Mandatory post-trial phone support was instated because a significant amount of people were cancelling because of tech problems. An agent is then supposed to find out if it is a problem they can correct for you in a phone call. You won't believe how many people cancelled because they didn't properly configure their MP3 players, or kept up with updates and service packs.

Customer service does not resist as people say. They make an offer, and you can choose to take it or say "no" and move on.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

CMP — Sat, 28 Mar 2009 15:41:24 -0000

Thank you !!

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Sara Freitas — Wed, 25 Mar 2009 12:10:16 -0000

uk number:
020 7365 1079

same process as us.
it was actually a nice relief to get rid of napster!

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Jamey — Tue, 17 Mar 2009 10:16:45 -0000

Thank you for your help in cancelling napster. The info helped more than I can say. My son hooked up for a free trial, nothing free about that, they charged me right away, I cancelled my paypal and credit card just to make sure. Easy to join and almost impossible to cancel. Thanks again for your help.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

shininjapink — Fri, 06 Mar 2009 14:13:24 -0000

just did it a a few minutes ago, made sure i got my number and everything. i followed the steps but when i got to step number 4 i listened in and it said "press 1 if you would like to cancel your subscription" so instead of pressing 2 like it says on step 4, i pressed one but still got to a customer (human) representative and followed through with the process. the representative didn't ask me steps 6 and 7 but they did ask me "why am i canceling it". i just gave a very "because i was told to" reason and they won't question you anymore than that.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

MDJ40 — Mon, 02 Mar 2009 18:58:57 -0000

This was very helpful. thank you.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

socqteescoes — Fri, 06 Feb 2009 10:23:56 -0000

hx for the help. great instructions and i was able to cancel within 5 minutes.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Cindy Mendoza — Thu, 05 Feb 2009 12:14:55 -0000

I took your written advice above and I just wanted to say thank you soooo much. I had been tryiing for weeks on end to try to cancel my account/subscription and I never saw any "prompts" to cancel my account online. I had to call the 1-800 number you provided. It is finally cancelled. Once again thanks

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Ashley — Tue, 27 Jan 2009 20:44:07 -0000

On your step four it is now #1 you press

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Eddie — Sat, 24 Jan 2009 14:15:17 -0000

I Hate Napster So Much!!!!!! Thanks so much for your Help!!!! E.C. Ohio

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

sandog327 — Fri, 23 Jan 2009 15:01:51 -0000

AWESOME! Less than 4 minutes to save $15/month. VERY HELPFUL

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

cube — Wed, 21 Jan 2009 12:22:04 -0000

It's very easy to cancel if you're in a free trial. However, if you're actually a paying member, it's not as nice.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

MacGyver — Thu, 15 Jan 2009 13:39:02 -0000

i was on the phone less than 5 minutes and recorded the conversation (...for quality control purposes). you call, press 1, and then wait for a service rep. i had my napster ID ready for David, and he had me cancelled withing 4 minutes and 53 seconds. overall, worked great for me. maybe they've finally learned something about service.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Kelsey — Sat, 10 Jan 2009 17:40:34 -0000

THANK YOU. this helped so much.

i hate napster.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Alex — Sat, 10 Jan 2009 16:45:32 -0000

This is the funniest website on cancellation with napster. I am glad that the poster atleast helpedf people out by placing a phone # but here is my opinion on cancelling napster.

Napster is so easy to cancel, I don’t know why anybody would have a problem with canceling. First you can cancel online through your account, and you still get to the end of your trial membership to use it.
Canceling through phone is so easy it took me like 30 seconds before someone picked up. The person was easy to talk to and cancelled quickly. Yes its true they do ask you why you want to cancel, but so what? you can say anything if you want to avoid the real answer. In fact i asked her a question and she even forgot to ask me the reason.
I asked her if most people cancel online and she said yes, she said she gets very few calls for cancellations and service questions.

What I do agree with is, that napsters service is not worth the price. $15 for streaming music when you can use youtube is just funny. And sure you can download music but there not even mp3’s and you have to buy a special device (unless using your computer) for it that nobody really buys now a days (compared to an ipod). Plus the music is gone when you cancel.
Price wise and service wise napster tanks. But cancellation wise its one of the easiest cancellations youll go through.
P.S. I guess this is just one opinion of a guy. and no I don't work for napster.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Big Ant — Fri, 09 Jan 2009 17:15:56 -0000

Thank You Bro, It worked like a charm.

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Michelle — Mon, 05 Jan 2009 18:57:22 -0000

This reminds me I need to cancel...it's just an extra level of hassle when you actually have to call a person.

I actually really liked Napster To Go when I had a non-Pod. But I got a nano for Christmas, and between YT for previewing songs and Amazon for getting DRM-free mp3s, I feel like I can finally deal w/iTunes :P

For what it's worth, it CAN'T be any worse then when I canceled Rhapsody. That was a total pain in the butt. The CSR would NOT let me go!!!

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

dj — Mon, 29 Dec 2008 15:00:01 -0000

wow, I actually was gonna sign up with Napster until I read this forum. I think I'll pass, don't need the hedache!

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Alyse — Mon, 29 Dec 2008 13:21:38 -0000

I AM A NAPSTER HATER!!!!!!!!!!! DOWN WITH NAPSTER UP WITH FREE MUSIC!!!!!
HONOSTY IS THE BEST POLOCY!!!!!!!!!!!
LYERS NAPSTER S CHEAP SLEEZY PEOPLE

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Alyse — Mon, 29 Dec 2008 13:20:10 -0000

I HATE NAPSTER

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Alyse — Mon, 29 Dec 2008 13:17:55 -0000

atualy the do

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Alyse — Mon, 29 Dec 2008 13:15:04 -0000

NAPSTER LIE'S! IT TELLS YOU STEPS TO CABCEL YOUR ACOUNT AND THEIR WRONG! AND NO MATTER WHAT TIME YOU CALL IT SAYS ALL REPRESENATIVE'S ARE BUSY! AND THEY CHARGED ME MORE MONEY THAN I WAS SUPPOSED TO. AND THEY ARENT EVEN A GOOD MUSIC SERVICE. I LITERLY WANT TO SUW YOU NAPSTER
PEOPLE

Re: Napster Cancel Phone Number and Script | Internet | Tech-Recipes

Maria — Mon, 22 Dec 2008 16:48:18 -0000

This was great. Although the phone number is posted on your billing charge, after your ID number, it's nice to know the easy way around it. Thanks so much for the posting!