36 comments

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  Roarke

  8 months ago

  Thank you for posting this - I can't even get on the napster site. Their stupid "YOU HAVE TO CALL US" thing made me pay for a month cause i wasn't in a position to make a phone call during their stupid hours during the week that I had it.. can't find the charge they were suppose to charge me 15 days ago though.. doesn't matter, don't want it anyway.
  
  Thanks again!
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  fred

  8 months ago

  Thank you thank you thank you for posting this. I was really having trouble even finding the napster phone number on their site. This saved me!!!!
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  deb

  7 months ago

  Try Uninstalling Napster from you computer. It states that uninstalling it will cancel you subscription
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  Chris

  7 months ago

  I don't believe that is true at all, they have no way of telling if the program is installed on your computer or not.
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  Alyse

  6 months ago

  atualy the do
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  Ray

  7 months ago

  This is not true. I uninstalled it thinking that maybe I could get the phone number that way and all it said was that "uninstalling the napster software will NOT cancel your subscription".
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  Chris

  7 months ago

  I just uninstalled Napster 2 minutes ago and they updated the process a little. There's a few extra buttons you need to press on the phone. You need to press 1 twice after you press 2 in the steps you have listed.
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  Jackie

  7 months ago

  Thanks - Worked like a charm. I've been trying to do this for 4 months. Thank you so much for the info.
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  gary cooper

  6 months ago

  i have tried the phone number but does not work . is this correct. i am pulling my hair out.
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• 

  napster? No thanks.

  7 months ago

  napster sucks. What a lack of intergity for them to make it so hard to cancel. What are they afraid of if it's such great system?
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  gary cooper

  6 months ago

  i am trying to cancel my subscription with napster, with no luck. i have tried the number you have gave , but does not recognise number when i ring. any ideas
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  stormypizzaz

  6 months ago

  cancel cancel i do not want it noway no how
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  Maria

  6 months ago

  This was great. Although the phone number is posted on your billing charge, after your ID number, it's nice to know the easy way around it. Thanks so much for the posting!
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  Alyse

  6 months ago

  NAPSTER LIE'S! IT TELLS YOU STEPS TO CABCEL YOUR ACOUNT AND THEIR WRONG! AND NO MATTER WHAT TIME YOU CALL IT SAYS ALL REPRESENATIVE'S ARE BUSY! AND THEY CHARGED ME MORE MONEY THAN I WAS SUPPOSED TO. AND THEY ARENT EVEN A GOOD MUSIC SERVICE. I LITERLY WANT TO SUW YOU NAPSTER
  PEOPLE
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  Alyse

  6 months ago

  I HATE NAPSTER
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  Alyse

  6 months ago

  I AM A NAPSTER HATER!!!!!!!!!!! DOWN WITH NAPSTER UP WITH FREE MUSIC!!!!!
  HONOSTY IS THE BEST POLOCY!!!!!!!!!!!
  LYERS NAPSTER S CHEAP SLEEZY PEOPLE
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  dj

  6 months ago

  wow, I actually was gonna sign up with Napster until I read this forum. I think I'll pass, don't need the hedache!
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  Michelle

  6 months ago

  This reminds me I need to cancel...it's just an extra level of hassle when you actually have to call a person.
  
  I actually really liked Napster To Go when I had a non-Pod. But I got a nano for Christmas, and between YT for previewing songs and Amazon for getting DRM-free mp3s, I feel like I can finally deal w/iTunes :P
  
  For what it's worth, it CAN'T be any worse then when I canceled Rhapsody. That was a total pain in the butt. The CSR would NOT let me go!!!
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  Big Ant

  5 months ago

  Thank You Bro, It worked like a charm.
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  Alex

  5 months ago

  This is the funniest website on cancellation with napster. I am glad that the poster atleast helpedf people out by placing a phone # but here is my opinion on cancelling napster.
  
  Napster is so easy to cancel, I don’t know why anybody would have a problem with canceling. First you can cancel online through your account, and you still get to the end of your trial membership to use it.
  Canceling through phone is so easy it took me like 30 seconds before someone picked up. The person was easy to talk to and cancelled quickly. Yes its true they do ask you why you want to cancel, but so what? you can say anything if you want to avoid the real answer. In fact i asked her a question and she even forgot to ask me the reason.
  I asked her if most people cancel online and she said yes, she said she gets very few calls for cancellations and service questions.
  
  What I do agree with is, that napsters service is not worth the price. $15 for streaming music when you can use youtube is just funny. And sure you can download music but there not even mp3’s and you have to buy a special device (unless using your computer) for it that nobody really buys now a days (compared to an ipod). Plus the music is gone when you cancel.
  Price wise and service wise napster tanks. But cancellation wise its one of the easiest cancellations youll go through.
  P.S. I guess this is just one opinion of a guy. and no I don't work for napster.
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  cube

  5 months ago

  It's very easy to cancel if you're in a free trial. However, if you're actually a paying member, it's not as nice.
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  Kelsey

  5 months ago

  THANK YOU. this helped so much.
  
  i hate napster.
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  MacGyver

  5 months ago

  i was on the phone less than 5 minutes and recorded the conversation (...for quality control purposes). you call, press 1, and then wait for a service rep. i had my napster ID ready for David, and he had me cancelled withing 4 minutes and 53 seconds. overall, worked great for me. maybe they've finally learned something about service.
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  sandog327

  5 months ago

  AWESOME! Less than 4 minutes to save $15/month. VERY HELPFUL
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  Eddie

  5 months ago

  I Hate Napster So Much!!!!!! Thanks so much for your Help!!!! E.C. Ohio
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  Ashley

  5 months ago

  On your step four it is now #1 you press
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  Cindy Mendoza

  4 months ago

  I took your written advice above and I just wanted to say thank you soooo much. I had been tryiing for weeks on end to try to cancel my account/subscription and I never saw any "prompts" to cancel my account online. I had to call the 1-800 number you provided. It is finally cancelled. Once again thanks
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  socqteescoes

  4 months ago

  hx for the help. great instructions and i was able to cancel within 5 minutes.
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  MDJ40

  4 months ago

  This was very helpful. thank you.
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  shininjapink

  4 months ago

  just did it a a few minutes ago, made sure i got my number and everything. i followed the steps but when i got to step number 4 i listened in and it said "press 1 if you would like to cancel your subscription" so instead of pressing 2 like it says on step 4, i pressed one but still got to a customer (human) representative and followed through with the process. the representative didn't ask me steps 6 and 7 but they did ask me "why am i canceling it". i just gave a very "because i was told to" reason and they won't question you anymore than that.
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  Jamey

  3 months ago

  Thank you for your help in cancelling napster. The info helped more than I can say. My son hooked up for a free trial, nothing free about that, they charged me right away, I cancelled my paypal and credit card just to make sure. Easy to join and almost impossible to cancel. Thanks again for your help.
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  Sara Freitas

  3 months ago

  uk number:
  020 7365 1079
  
  same process as us.
  it was actually a nice relief to get rid of napster!
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  CMP

  3 months ago

  Thank you !!
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• 

  OOOOO

  2 months ago

  I google about this sometimes and lo and behold, this is what I see.
  
  First: The picture above. NY statements screw up every time. They truncate the ID. There should be 9 digits.
  
  Second: Mandatory post-trial phone support was instated because a significant amount of people were cancelling because of tech problems. An agent is then supposed to find out if it is a problem they can correct for you in a phone call. You won't believe how many people cancelled because they didn't properly configure their MP3 players, or kept up with updates and service packs.
  
  Customer service does not resist as people say. They make an offer, and you can choose to take it or say "no" and move on.
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  Joey Boombotz

  1 month ago

  When I canceled on 05/12/09 the number to call was 866-620-1137 and just press 1 at the menu.
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  STEVE

  1 month ago

  THANKS. WORKED PERFECT.
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